Healthcare organizations face a triple compliance burden: ADA Title III, Section 508 (if federally funded), and state non-discrimination laws. Average settlements are the highest of any industry — $75,000 plus attorney fees and mandatory remediation.
Data from HHS OCR, UsableNet, and federal court filings. Updated for 2024.
Login flows, test result displays, appointment scheduling, secure messaging, and prescription refills must be fully accessible via screen reader and keyboard.
Date pickers, provider selectors, time slot grids, and confirmation forms must be keyboard-operable with proper labels and error handling.
Intake forms, consent documents, billing statements, discharge instructions, and educational materials must be tagged for screen reader navigation.
Find-a-doctor tools with filters, maps, and profile pages must be accessible. Embedded maps need text alternatives. Search filters must be keyboard-operable.
Patient education videos need captions. Telehealth platforms must be accessible to people with disabilities. Pre-visit instruction videos are increasingly scrutinized.
Phone numbers, addresses, and emergency information must be in real text (not images). Click-to-call functionality must work with assistive technology.
Every patient-facing page: portal login, scheduling, provider directory, locations, services, and all downloadable documents. Report maps to both ADA and Section 508.
Direct fixes in your CMS theme, portal templates, and content. WordPress, Drupal, and custom healthcare platforms. No overlay widgets.
Every patient-facing document tagged for accessibility: intake forms, discharge instructions, billing, consent forms, and educational materials.
Formal Voluntary Product Accessibility Template required for federally funded healthcare organizations. Documents compliance for government contracts and audits.
$75,000 average. Section 508 obligations. Aging patient demographics. The risk profile is clear. Start with a 3-minute assessment.
Eligible small businesses can recover up to $5,000 via IRS Form 8826.