30% of ADA Website Lawsuits
Target Restaurants
Restaurants are the single most targeted industry in ADA web accessibility litigation. Online menus, reservation systems, and ordering platforms are the primary complaint vectors. If your restaurant has a website, this is your exposure.
Restaurant Industry Exposure — By the Numbers
Data from UsableNet, WebAIM, and federal court PACER filings. Updated for 2024.
What Plaintiffs Target on Restaurant Websites
These are the specific violations cited most frequently in restaurant ADA demand letters and complaints.
PDF Menus
Scanned image PDFs are 100% invisible to screen readers. This is the single most cited violation in restaurant lawsuits. Your menu must be either tagged PDF or native HTML.
Reservation Systems
OpenTable, Resy, and custom reservation widgets frequently have unlabeled form fields, date pickers without keyboard access, and no error identification for screen readers.
Online Ordering
Item selection, customization options, cart management, and checkout forms must be fully operable via keyboard and announced to assistive technology. Most ordering platforms fail this.
Food Photography
Every food image needs descriptive alt text. "IMG_4523.jpg" is not alt text. Decorative images need empty alt attributes. Most restaurant sites have dozens of untagged images.
Location & Hours
Embedded Google Maps must have text alternatives. Hours displayed as images fail. Contact information must be in real text, not embedded in graphics.
Video Content
Promotional videos and chef spotlights need captions. Background video with audio needs pause controls. Autoplay video is a WCAG violation if it cannot be stopped.
Restaurant Accessibility Services
Scoped specifically for restaurant websites — from single-location independents to multi-unit groups.
Full WCAG 2.2 Audit
Every page audited: homepage, menu, reservation, ordering, locations, gallery, and contact. Detailed report with every violation, severity, and legal exposure.
Source Remediation
We fix violations directly in your site's code. WordPress and Shopify themes remediated at the source. No overlay widgets.
Menu Remediation
PDF menus tagged for screen readers or converted to accessible HTML. Every dish, price, and description accessible to all users.
Accessibility Test Record
Dated documentation of your WCAG 2.2 AA audit and remediation. Suitable for legal defense, franchise requirements, and landlord compliance.
Don't Wait for the Demand Letter
Restaurants are targeted more than any other industry. A 3-minute assessment and a written proposal — no obligation, no automatic charges.
Some small businesses may qualify for the federal Disabled Access Credit — ask your tax professional.