Healthcare organizations face a triple compliance burden: ADA Title III, Section 508 (triggered by Medicare, Medicaid, or any federal research funding), and state non-discrimination laws. The average settlement is $75,000 — and your primary patient demographic has the highest disability rate of any age group.
No industry combines legal exposure, demographic risk, and document volume the way healthcare does. Your patients skew older — the age group with the highest disability rates. They are trying to access their own health information, schedule appointments, and understand their care. When your website blocks them, the legal exposure is immediate and documented.
If your organization accepts Medicare, Medicaid, or any federal research grants, Section 508 applies in addition to ADA. That means two separate compliance frameworks, two sets of potential violations, and two enforcement agencies — HHS OCR and the DOJ — that can open independent investigations.
HHS OCR complaints consistently cite patient portal inaccessibility as the primary violation. Test results, appointment scheduling, prescription refills, and secure messaging must all work with screen readers and keyboard navigation. If a patient cannot access their own health records, you have an immediate ADA claim.
Medicare reimbursements, Medicaid contracts, NIH research grants, and HRSA funding all trigger Section 508. Compliapoint audits to both WCAG 2.2 AA and Section 508 standards simultaneously, and generates VPAT documentation for federal compliance reporting.
Login flows, test result pages, and secure messaging that screen readers cannot navigate — the most-cited healthcare violation.
Date pickers, provider selectors, and time slot grids with no keyboard access or proper form labels.
Intake forms, consent documents, discharge instructions, and billing statements as inaccessible scanned PDFs.
Pre-procedure instructions, condition explainers, and telehealth content without captions or transcripts.
Find-a-doctor tools with inaccessible filters, map embeds with no text alternative, and search results that trap keyboard users.
Medication names, dosage instructions, and clinical warnings in low-contrast text — directly dangerous for patients with low vision.
A patient who is blind uses a screen reader to manage their health. Your patient portal's test result page renders results as images with no alt text. The medication list is a table with no row headers. The secure message form has no labels. The patient cannot access their own health records — an immediate ADA Title III violation.
Your clinic's new patient intake process requires completing a PDF form emailed before the appointment. The PDF is a scanned image. A patient with a visual impairment cannot complete it with their screen reader. They arrive unprepared, the appointment is delayed — and the inaccessible process is a documented ADA violation.
A patient with limited motor function uses keyboard navigation exclusively. Your appointment scheduling system uses a custom date picker that only responds to mouse clicks. The patient cannot book their own appointment. They must call — and the inaccessible digital process is a WCAG 2.1 AA failure that plaintiffs' attorneys actively scan for.
Every fix Compliapoint makes is written directly into your site's code and document templates. No JavaScript overlay. No band-aid. Real fixes that courts and OCR investigators recognize as genuine compliance effort.
Unlike AccessiBe and UserWay (both Israeli companies), Compliapoint is U.S.-based. Built for ADA, Section 508, and U.S. healthcare legal standards. Your patient data never leaves American servers.
We review your site and confirm scope before any work begins
$75,000 average settlement. Triple liability. Your primary demographic. The risk profile in healthcare is clear — and a 3-minute assessment starts the process.