UserWay charges $490–$1,490+/year for a JavaScript overlay that doesn't modify your actual source code. Remove the subscription and every "fix" vanishes instantly. Compliapoint fixes your HTML, CSS, and templates permanently — one-time project cost, documented for legal defense.
UserWay's widget adds a JavaScript layer on top of your website that attempts to auto-remediate accessibility issues at render time. It offers user-facing controls for contrast, text size, and spacing — but it does not change your underlying code. The core problems are systemic to every overlay product:
UserWay's JavaScript runs after your HTML loads. It cannot repair broken heading hierarchies, missing ARIA attributes, incorrect form labeling, or inaccessible navigation structures. Screen readers interact with the DOM — the same broken DOM your overlay can't change.
PDFs, Word documents, and videos are among the most common ADA complaint targets. UserWay charges PDF remediation as a separate add-on ($25 per 5 pages). The widget cannot add video captions. These are not optional — WCAG requires accessible documents and captioned media.
Cancel UserWay and every "remediation" disappears. Your site reverts to its original inaccessible state because nothing was ever actually fixed. You're paying rent on compliance that you never own — $490–$1,490+ every year, indefinitely.
User reviews consistently note that UserWay "doesn't just guarantee your site to be compliant — you still have to do some of the work yourself." This is a fundamental admission: the widget alone is not sufficient for ADA compliance. Compliapoint does the actual work of fixing your code.
| Feature | UserWay (Overlay Widget) | Compliapoint (Source Remediation) |
|---|---|---|
| Approach | JavaScript overlay injected at page load | Direct fixes to HTML, CSS, and template source files |
| Fixes survive cancellation | No — cancel subscription, all "fixes" disappear | Yes — permanent source code changes you own forever |
| PDF remediation | Add-on: $25 per 5 pages | Included — every document tagged for screen readers |
| Video captions | Not included | WCAG 1.2 compliant captioning in standard formats |
| Screen reader compatibility | Overlay can conflict with assistive technologies | Native HTML — works with every screen reader |
| Compliance certificate | Widget "statement" only | Dated, signed certificate for legal defense |
| VPAT / ACR | Not provided | Yes — for government and enterprise procurement |
| Detailed audit report | Automated scan results | Complete audit trail of every finding and fix |
| Legal defensibility | 22.6% of ADA lawsuits target widget-equipped sites | Full documentation suite for court defense |
| Pricing | $490–$1,490+/year recurring (enterprise: $12K–$29K/yr) | One-time project fee — no forced subscription |
UserWay at $490/year × 3 years = $1,470 with zero permanent fixes and ongoing lawsuit risk. At the mid-tier: $1,490/year × 3 = $4,470. Enterprise bundles reach $29,000/year.
Compliapoint: one-time project fee with permanent source fixes, compliance certificate, and audit documentation. Add optional monthly monitoring for ongoing protection. When a single ADA settlement costs $5K–$75K, the math is simple.
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